Always get my hair cut by jodi. I'm always happy with it.
As independent contractors the salon is run like a salon concepts or salon lofts. Each stylist/ tech is their own business within the salon. So experiences may vary but I love everyone there. :)
FIXED, ENDED UP WORSE!! AFTER EVERYTHING I TOLD HER I JUST WANTED A REFUND SO I COULD GO HAVE MY HAIR FINE RIGHT.... SHE GOT HOSTILE WITH ME AND TOLD ME TO COME IN THAT SATURDAY FOR A REFUND. SATURDAY CAME AND SHE WASN'T IN- SHE LEFT THAT MORNING FOR VACATION.. VERY UNPROFESSIONAL ATTITUDE AND CUSTOMER SERVICE AND EXTREMLY LOW KNOWLEDGE ON HOW TO DO HAIR!!
So I went in to ask about pricing. I'm not sure who I talked to but she gave me a quote and it wasnt bad pricing wise. She wasn't able to fit me in so she gave me Samanthas number. I texted her and it took her awhile to respond. But we talked for awhile about trying to get me in for an appointment. One statement ahe said to me was. "So here's the deal" and that rubbed me the wrong way but I let it go. I waited hours until she got to the salon to check her supplies to see if she could fit me in. And I never heard from her. She said she would text me at 6:30 and she never contacted me and I first texted her at 3:30. It wouldn't be a big deal to not get in, because it was a last minute thing. But just letting me know if it was possible or not would have been appreciated. But instead she chose to ignore my texts, and phone call. Horrible customer service experiance.
Very nice place and people are wonderful they are very professional , warm, friendly. Give good tips on careing for hair and nails.
****HAD MY HAIR DONE BY SAMANTHA- WHAT A MISTAKE!! DON'T EVER GO THERE. SHE DOESN'T KNOW HOW TO DO DIFFERENT COLORING TECHNIQUES SO SHE DOES HER OWN THING!! WENT BACK TO HAVE MY HAIR
****THAT MORNING I FILED A REPORT WITH THE BETTER BUSINESS BUREAU AND THE NEXT MORNING THE OWNER OF THE SALON CONTACTED ME STARTING THAT SHE WOULD SEND A CHECK ASAP AND THAT THIS WAS NOT THE KIND OF UNPROFESSIONAL TREATMENT SHE WILL ALLOW AT HER SALON..
Serendipity Salon is a US Beauty Salon based in Bethel, Kentucky. Serendipity Salon is located at 2938 OH-133, Bethel, OH 45106, USA.
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